Hi been asked to build a Ubuntu server as a guest machine on a VMware server. I still to this day cannot seem to get Visio as an icon in my Office 365 portal though and I have no idea why. Oddly enough after I reapplied the license to my account from the laptop the download link was available and no longer available from PC, so Microsoft is somehow aware of which computer I am using to apply licenses? Why should that even matter? And why didn't the tech support guy know that?Īnyhow I was able to download it and install it as a client on my laptop and I got the presentation of Visio finished. the really odd thing is I had this idea to unapply the license to my account from the PC and then reapply it from my laptop to see if that did anything. I had no idea it would be that impossible to get it going.

Keep in mind I needed visio for a chart I needed done that day. So I called Microsoft tech support and spoke to a thick accented tech support guy who was unable to assist me. The link was there on my PC but not on my laptop. I logged into admin portal and went to where the download option was on my desktop PC and the download option was simply not there on my laptop.

So I went to install it on my brand new laptop. I had an option to download it as a client option, for some reason though my computer was getting some. I went in as admin and saw it was applied to the account. Visio 365 Pro was not in my portal when I logged into 365 and I had just purchased it. but I had a similar issue and I fixed it a really odd way. The data and the licenses will be automatically transferred on it.' The reason why we did that is because the current plan that you have was activated using a product key and that will be the plan that will be deleted and since we have purchase a credit card subscription using your card. By that I have suggested to purchase a Small business premium using your credit card to avoid service interruption. We then have decided to upgrade your whole account for us to be able use the same information. As I have explained over the phone, the plan that you would like to have will only be available on an Enterprise platform. 'As per our previous communication, I have informed you that the reason why you were not able to add Visio on your current account is because of licensing compatibility. Here is the email from my support rep further explaining the issue: Let this post serve as a warning for people purchasing O365 keycards from Amazon or another 3rd party. I wish I had known that when I purchased the keycard from Amazon.

Visio pro subscription